Michigan State University
[Unit] Critical System/Function Processing Requirements

This form should be filled out for each system and/or function identified as critical in the business impact analysis. It will assist you in analyzing when and how critical function are completed and to determine the steps needed for restoration and recovery.

Critical System/Function:

  example Student Payroll Processing

Detail all the steps in your workflow for each  critical business function  (e.g., for student payroll processing each step that must be complete and the order in which to complete them.)

Example: 

  1. Student locks signs and submits timesheet

  2. Supervisor signs and submits timesheet

  3. Payroll clerk verifies all forms have been signed and hours documented

  4. Payroll clerk fills in the Payroll time report (stutime.xls)

  5. Payroll clerk delivers information to AIS

 

 

Processing Requirements

Monday Tuesday Wednesday Thursday Friday Saturday Sunday
Light, Normal, or Heavy Processing Day              
Transaction Volume              
Dollar volume (if any)              
Estimated processing time              
Allowable delay (days, hours, minutes, etc.)              

 

Systems and Applications Used by this Critical System/Function
System/Application Component Name Tech ID (if any) Type
(online, batch process, script)		 Frequency Runtime Allowable Delay (Days, Hours, Minutes, etc.)
             
             
             
             
             
             
             
             
             

Vital Records

Vital Record

  
Type (e.g., backup, original, master, history, etc.)    
Location    
Source of item or record  
Generation frequency  
Number of generations available off-site  
Media type  
Number in set (. e.g., number of tapes in a backup)  
Retention period   
Rotation cycle   
Who is authorized to retrieve the backups?  

Complete a vital record table for each record identified.

 

Minimum Components Required for Processing

Component

  
Type (e.g., server, software, hardware, etc.)  
Item name and description  
Quantity required  
Location of inventory, alternative, or offsite storage  
Vendor/supplier  

Complete a component table for each minimum component identified.

 

Identify alternate methods of processing, quantifying where possible, impact on processing. (Include manual processes.)  

 

 

 

Identify person(s) who supports the system or application  

Support Personnel

 Support Personnel
Name   Name  
Phone   Phone  
Alternate Phone   Alternate Phone  
Pager   Pager  
Title   Title  
Department   Department  
email   email  

 

Identify primary and secondary person to contact if system or application cannot function as normal  
Primary Contact Secondary Contact
Name   Name  
Phone   Phone  
Alternate Phone   Alternate Phone  
Pager   Pager  
Title   Title  
Department   Department  
email   email  

Quantify resources required during recovery, by time frame (number of people, computers, servers, etc.)

Example: 

2 People each day

1 Desktop machine with msunet/internet connectivity

1 Printer

10 copies of the Student Employee Time Report

 

Document unit strategy during recovery (conceptually how will the unit perform?) for this critical system/function:

Example:

During a severe disruption the student payroll process will be handled manually:

  1. Student hand writes hours, signs and submits

  2. Supervisor reviews student log

  3. .....

 

 

Develop and document restoration strategy, including priorities and schedule. The strategy should include all components necessary for the restoration of  the system or function:  

 

 

Identify all vendors associated with the system or application 
System/Application/Hardware Component used in Normal or Alternative Process? Vendor Vendor Phone Vendor Local Contact/Rep Contingency agreement in place with this vendor?
example Dell Laptop Normal Dell   MSU Computer Store No